Policy
Returns and Refunds
Last updated September 2026
30 day satisfaction guarantee
The Velluva Pen is backed by a 30 day satisfaction guarantee. If your hands do not look salon fresh, we want to make it right. You have 30 days from the date of delivery to request a return or refund.
How to start a return
Email support@velluva.co with your order number and a short note about the issue. We will reply with return instructions. Please wait for our confirmation before sending anything back, so we can make sure your return reaches the right place.
Refunds
Once we receive your return, or once we approve your request, we issue your refund to the original payment method. Refunds are processed through Stripe. Depending on your bank or card issuer, it can take a few business days for the funds to appear on your statement.
Damaged or incorrect orders
If your order arrives damaged, faulty, or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will arrange a replacement or a full refund at no cost to you.
Return shipping
For a change of mind return, you cover the cost of return shipping. If your order was damaged, faulty, or incorrect, we cover the return cost.
Questions
For anything to do with a return or refund, email support@velluva.co and a real person will help you.